Account Manager

Account Manager

Worldwide

Full-time

Company overview

SOFTSWISS is an award-winning brand focused on the iGaming industry. We provide innovative software solutions for large online gaming and betting businesses. SOFTSWISS products include an Online Casino Platform, Crypto Casino Solution, Managed Services, Game Aggregator, the Affilka affiliate management platform, the Sportsbook Platform, and the Jackpot Aggregator, a Jackpot as a Service solution for promotional campaigns and analytics. 

SOFTSWISS in numbers:

  • 2009 – year founded
  • 1,400+ people at the company
  • 300+ gaming websites supported
  • 6.5B+ € bets processed per month
  • 350M+ € in transactions monthly
  • 600K+ monthly active players

For more information, please visit https://www.softswiss.com.

Responsibilities:

  •  building strong long-term relationships with clients and key people on the clients’ side
  • understanding the specifics of the client’s business, analysis of the client’s requirements, assistance in solving technical problems
  • daily consultations on using the product
  • conducting product trainings and demonstrations for clients and their teams
  • interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
  • creating manuals and documentation on the use of the product for customers

Requirements:

  • Written and spoken English – B2
  • Strong communication, problem-solving and analytical skills
  • Experience as an Account Manager, Support Specialist or Consultant for at least 1 year
  • Self-organization and ability to prioritize tasks
  • Ability to work both independently and in a team
  • Negotiation experience would be a plus
  • Experience in the IT field would be a plus

Work Conditions:

  • Work in an international IT product company with offices in 4 countries
  • Remote full-time work or work from a comfortable office
  • Flexible schedule
  • Sports program compensation
  • Free online English lessons with a native speaker
  • Large payments under the referral program, in which the bonus is received by both the employee who recommends and the candidate who accepts the offer
  • Training, internal workshops, participation in international professional conferences and corporate events
  • A wide relocation program for both employees and newcomers.

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