Business account manager

Business account manager

Multiple locations
  • Belarus/Minsk
  • Georgia
  • Poland/Poznan

Full-time

Company overview

SOFTSWISS is an award-winning brand focused on the iGaming industry. We provide innovative software solutions for large online gaming and betting businesses. SOFTSWISS products include an Online Casino Platform, Crypto Casino Solution, Managed Services, Game Aggregator, the Affilka affiliate management platform, the Sportsbook Platform, and the Jackpot Aggregator, a Jackpot as a Service solution for promotional campaigns and analytics.

SOFTSWISS in numbers:

  • 2009 – year founded
  • 1200+ people at the company
  • 300+ gaming websites supported
  • 6.5B+ € bets processed per month
  • 350M+ € in transactions monthly
  • 600K+ monthly active players

For more information, please visit https://www.softswiss.com.

Responsibilities:

  • Establish and nurture strong long-term relationships with clients and key people on client’s side
  • Understand client business specifics and how it operates
  • In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them Create client’s development plan and strategy
  • Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
  • Resolve ongoing issues and problems
  • Forecast and track key projects metrics

Requirements:

  • Fluent English, both written and verbal
  • Strong communication, negotiation and team collaboration skills
  • Strong knowledge of IT industry and how the major processes function 2+ years in account management and/or customer success management
  • Previous experience with creating and implementing strong relationships with clients

What we offer:

  • Possibility to work in the co-working office space or remotely (outside the country as well)
  • Relocate options with company support
  • Salary is above the market level
  • Top hardware and additional equipment provided
  • Free English lessons
  • 4 paid sick days, 1 day off and 20 workdays vacation
  • Referral program
  • Paid training programs, certifications, conferences including international events
  • Corporate celebrations, team buildings, and fun activities

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