Customer Care Service Specialist (English)

Customer Care Service Specialist (English)



SOFTSWISS is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

• Respond to customer queries in a timely and accurate way (chats/e-mails)
• Assist in solving customer problems and current issues
• Knowledge of the admin area, the ability to use all the provided tools (training)
• Make daily reports

• Fluency in English (B2+)
• Work from a comfortable office – is a must (Tbilisi)
• Experienced PC user
• Stress tolerance
• Self-organization
• Responsibility
• Willingness to learn and grow
• Soft-skills to be able to deal with challenges professionally
• Team player with customer oriented mindset

Work conditions:
• Opportunity to join one of the most progressive and fast-growing IT spheres
• Shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)
• We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity
• Our own products line which has recommended itself multiple times in a variety of market cases
• Your salary is protected against inflation and currency spikes, the whole salary amount is specified directly in the job offer
• Referral program

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    Thank you for your application and desire to join SOFTSWISS! Our Talent Acquisition team will review it and contact you if your qualifications match our needs for this role.

    Meanwhile, we encourage you to learn more about our company: visit our website and follow us on social networks (LinkedIn, Facebook, Instagram). If you are not selected for this position, we encourage you to watch SOFTSWISS Careers as we constantly grow and add new roles."

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