Operation Manager (PSP Tech)

Operation Manager (PSP Tech)

Multiple locations
  • Georgia
  • Poland/Poznan

Full-time

Requirements:

  • Higher or incomplete higher education, preference for graduates of technical universities;
  • English, not lower than Upper Intermediate;
  • Experience with payment systems preferred
  • Experience in support with helpdesk systems is desirable;
  • Experience in technical support (1st or 2nd line) will be a plus;
  • Knowledge of the basics of WEB architecture will be a plus.
  • Knowledge of the basics in programming will be a great plus (data types/basic operators/functions).
  • Experience with JIRA, Jenkins, Gitlab will be a plus
  • Experience with monitoring systems (ELK) will be a plus
  • Understand of information and application security, SSH, access credentials

Responsibilities:

  • Handling requests from first line support
  • Maintaining the efficiency of payment systems;
  • Interaction with payment systems;
  • Analysis and identification of patterns in problems with payments with subsequent reporting;
  • Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Work Conditions:

  • Remote full-time work or work from a comfortable office. It doesn’t matter where you work from, what matters is the result
  • Flexible schedule. It is enough to coordinate time zones and have intersections of working hours with the team
  • Paid 4 Sick Days and 1 Day Off per calendar year
  • Sports program compensation
  • Free online English lessons with a native speaker
  • Large payments under the referral program, in which the bonus is received by both the employee who recommends and the candidate who accepts the offer
  • Training, internal workshops, participation in international professional conferences and corporate events

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