PSP support agent

PSP support agent

Multiple locations
  • Belarus/Minsk
  • Georgia
  • Poland/Poznan


The international IT company SOFTSWISS is an iGaming expert and the first company in the world who starts working with cryptocurrency in online gaming. Today we have more than 1400 professionals in Belarus and abroad, including our own office in Malta, Poland and Georgia with the possibility of long business trips and relocation. We are growing very actively: the number of employees has doubled over the past year. SOFTSWISS is actively developing its expertise in the field of financial technologies. Right now we are forming a team of professionals who will work on several products in this area. Now we are looking for a payment gateway support specialist who will help in resolving issues related to payments for users of online casinos, bookmakers and other clients connected to the gateway


  • Processing requests from customers and payment systems in the Jira helpdesk system, as well as by mail;
  • Maintaining the efficiency of payment systems;
  • Interaction with payment systems;
  • Analysis and identification of patterns in problems with payments with subsequent reporting;
  • Interaction with related departments (2nd line, Finance, Account managers, B2C…).


  • Higher or incomplete higher education, preference for graduates of technical universities;
  • English, not lower than Upper Intermediate;
  • Experience with payment systems preferred
  • Experience in support with helpdesk systems is desirable;
  • Experience in technical support (1st or 2nd line) will be a plus;
  • Knowledge of the basics of WEB architecture will be a plus.

Working conditions:

  • Shift schedule (12-hour shift, alternating day and night shifts, about 15 shifts per month);
  • Opportunities for professional growth and development both within the sectors of your team (PSP operational, PSP tech, PSP finance, PSP business) and beyond (Finance Team, Business account managers, Technical account managers, B2C Care Team, Affiliate Team, Game aggregator team…);
  • Remote full-time work or work from a comfortable office. It doesn’t matter where you work from, what matters is the result
  • Flexible schedule. It is enough to coordinate time zones and have intersections of working hours with the team
  • Paid 4 Sick Days and 1 Day Off per calendar year
  • Sports program compensation
  • Free online English lessons with a native speaker
  • Large payments under the referral program, in which the bonus is received by both the employee who recommends and the candidate who accepts the offer
  • Training, internal workshops, participation in international professional conferences and corporate events
  • A wide relocation program for both employees and newcomers

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