PSP support agent

PSP support agent

Multiple locations
  • Belarus/Minsk
  • Georgia
  • Poland/Poznan

Full-time

The international IT company SOFTSWISS is an iGaming expert and the first company in the world who starts working with cryptocurrency in online gaming.

Today we have more than 1200 professionals in Belarus and abroad, including our own office in Malta, Poland and Georgia with the possibility of long business trips and relocation. We are growing very actively: the number of employees has doubled over the past year.

SOFTSWISS is actively developing its expertise in the field of financial technologies. Right now we are forming a team of professionals who will work on several products in this area.

Now we are looking for a payment gateway support specialist who will help in resolving issues related to payments for users of online casinos, bookmakers and other clients connected to the gateway.

The work is the identification of problems that led to failures in the patency of transactions through various payment systems, their elimination and prevention of occurrence in the future.

Our team is a small friendly team of young and energetic people, which is located in the heart of the SOFTSWISS company.

We offer to get a unique experience in working with payment systems, which is now in demand in any modern company that understands market trends.

Responsibilities:

  • Processing requests from customers and payment systems in the Jira helpdesk system, as well as by mail;
  • Maintaining the efficiency of payment systems;
  • Interaction with payment systems;
  • Analysis and identification of patterns in problems with payments with subsequent reporting;
  • Interaction with related departments (2nd line, Finance, Account managers, B2C…).

Requirements:

  • Higher or incomplete higher education, preference for graduates of technical universities;
  • English, not lower than Upper Intermediate;
  • Experience with payment systems preferred
  • Experience in support with helpdesk systems is desirable;
  • Experience in technical support (1st or 2nd line) will be a plus;
  • Knowledge of the basics of WEB architecture will be a plus.

Working conditions:

  • Shift schedule (12-hour shift, alternating day and night shifts, about 15 shifts per month);
  • Opportunities for professional growth and development both within the sectors of your team (PSP operational, PSP tech, PSP finance, PSP business) and beyond (Finance Team, Business account managers, Technical account managers, B2C Care Team, Affiliate Team, Game aggregator team…);
  • Great community of software development experts and other industry professionals;
  • Highly-competitive compensation, motivation, benefits and social programs;
  • 4 paid sick days, 1 day off;
  • Referral program;
  • English courses;
  • Corporate celebrations, team buildings, and fun activities.

    Submit your request

    PDF
    Submitted successfully

    Your application for Senior PSP support agent submitted successfully.

    We will contact you soon! Thank you!