Reactivation Specialist (Call Сenter)

Reactivation Specialist (Call Сenter)

Multiple locations
  • Georgia
  • Poland/Poznan

Full-time

SOFTSWISS is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

Responsibilities:
• Outgoing calls to clients (working with scripts)
• Assist in solving customer problems and current issues
• Knowledge of the admin area, the ability to use all the provided tools (training)
• Make daily reports

Requirements:
• Fluency in German and/or English (B2+)
• Experienced PC user
• Stress tolerance
• Self-organization
• Responsibility
• Willingness to learn and grow
• Soft-skills to be able to deal with challenges professionally
• A positive attitude
• Team player with customer oriented mindset

Work conditions:
• Shift schedule 2/2 (shift 12 hours)
• Opportunity to join one of the most progressive and fast-growing IT spheres
• We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity
• Our own products line which has recommended itself multiple times in a variety of market cases
• Referral program

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