Safer Gambling Specialist (B2C)

Safer Gambling Specialist (B2C)

Malta/Sliema

Full-time

SOFTSWISS is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

Responsibilities:

  • Play a part in this working within our safer gambling team by monitoring and reviewing customer activity; taking the decision to act when you identify a customer may be in the process of experiencing gambling related harm
  • Provide support, advice and guidance on safer gambling, to all internal teams in different aspects of the account-handling
  • Ensure any disputes are resolved to licence guidelines fairly to both the customer and company
  • Assessment and review of player activity, based on various reports and alerts
  • Handling player impacting requests in a timely manner
  • Keeping accurate records to support audit and evidence requirements
  • Plan and deliver RG training to First Line Support teams
  • Identify and escalate issues identified as areas of concern with regards to safer gambling

Requirements:

  • Previous experience of working in a Safer Gambling environment preferred
  • Fluency in English
  • Strong investigation & judgement skills
  • High level of empathy and understanding in sensitive situations
  • Able to work as part of a team and alone
  • iGaming industry experience is a must
  • Be able to handle pressure

Work conditions:

  • Opportunity to join one of the most progressive and fast-growing IT spheres
  • We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity
  • Our own products line which has recommended itself multiple times in a variety of market cases
  • Your salary is protected against inflation and currency spikes, the whole salary amount is specified directly in the job offer
  • Referral program
  • Paid training programs, certifications, conferences
  • Corporate celebrations, team buildings, and fun activities

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