SOFTSWISS is a rapidly growing IT product company, which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

Currently looking for a candidate within Serbia.

Responsibilities:

• Managing and leading a team of employees
• Motivating team members and assesses performance
• Providing help to management, including hiring and training, and keeps management updated on team performance
• Searching for process/procedure optimisation and work improvement of the team
• Meeting team’s SLAs and KPIs 
• Performing effective people management (one-to-ones, coaching, performance  development meetings)
• Daily/weekly control and monitoring of the operations (timely reaction on different situations, anomalies,  missed chats etc)

Requirements:

• 1+ year of experience in managing a team 
• Experience in the gaming industry required
• Proven record of improving SLAs for support teams
• Experience working with data analysis and dashboards
• Strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English, other languages will be  a plus
• Driven, self-motivated and highly flexible team player attitude

Work conditions:

• Opportunity to join one of the most progressive and fast-growing IT spheres
• We are working in dynamic constantly growing business terms: developed processes, opportunity to influence outcomes and share experiences, quality not quantity
• Our own products line which has recommended itself multiple times in a variety of market cases
• Your salary is protected against inflation and currency spikes, the whole salary amount is specified directly in the job offer
• Social package
• Referral program