Overview:
SOFTSWISS continues to expand the team and is looking for an Operational Manager.
We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Serve as the first point of contact in all communication channels, from meetings to emails, ensuring timely and effective responses;
- Translate complex processes and tasks from Portuguese to English and vice versa;
- Champion smooth daily operations, being able to work in the GTM-3 time zone (Latam);
- Translate complex processes and tasks from Portuguese to English and vice versa;
- Monitor the completion of project tasks and client satisfaction;
- Identification and mitigation of operational risks and issues;
- Preparation and presentation of reports to management and clients;
- Collaboration with other departments to ensure a high level of customer service;
- Conducting regular meetings with clients to discuss the status of projects.
Experience needed:
- Fluent Portuguese, both written and verbal;
- English B2;
- Strong communication, negotiation and team collaboration skills;
- At least 1 year experience in a similar position (AM/PM/Operational manager) or in account management and/or customer success management;
- Experience in iGaming sphere would be a plus;
- Experience working with Jira, Confluence.
About us:
SOFTSWISS is an international company, an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.
Our values:
We care
Mindful actions for big-picture goals: we value strategic vision, alignment, and personal responsibility.
We see people
People are the heart of our success: we prioritize the wellbeing and growth of our employees through a culture of warmth.
We embrace changes
Driving change through courageous spirit: we set ambitious goals, welcome initiative, and strive for entrepreneurial attitude and constant improvement.
We push for customer success
Perceiving customer success as our own: we provide high-quality services, build trust, and strive for win-win solutions.
We excel
Quality for industry leadership: our success is built on technological excellence, continuous improvement, and top industry talent.
Our benefits:
- Full time remote work opportunities and flexible working hours;
- Private insurance;
- Additional 1 Day Off per calendar year;
- Sports program compensation;
- Comprehensive Mental Health Programme;
- Free online English lessons with a native speaker;
- Generous referral program;
- Training, internal workshops, and participation in international professional conferences and corporate events.