Overview:
SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Processing requests from clients in Jira helpdesk system;
- Performance maintaining of the gaming infrastructure;
- Interaction with associated departments and partners’ helpdesk systems;
- Working on a schedule 2/2/3 or 5/2
Experience needed:
- Higher or incomplete higher education / technical education is an advantage;
- B2 level of English;
- B2 level of Russian;
- Work experience in support with helpdesk systems is desirable;
- Technical support experience (the second line) is an advantage.
About us:
SOFTSWISS is an international company, an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.
Our values:
We care
Mindful actions for big-picture goals: we value strategic vision, alignment, and personal responsibility.
We see people
People are the heart of our success: we prioritize the wellbeing and growth of our employees through a culture of warmth.
We embrace changes
Driving change through courageous spirit: we set ambitious goals, welcome initiative, and strive for entrepreneurial attitude and constant improvement.
We push for customer success
Perceiving customer success as our own: we provide high-quality services, build trust, and strive for win-win solutions.
We excel
Quality for industry leadership: our success is built on technological excellence, continuous improvement, and top industry talent.
Our benefits:
- Full time remote work opportunities and flexible working hours;
- Private insurance;
- Additional 1 Day Off per calendar year;
- Sports program compensation;
- Comprehensive Mental Health Programme;
- Free online English lessons with a native speaker;
- Generous referral program;
- Training, internal workshops, and participation in international professional conferences and corporate events.