Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
Finteqhub is a PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
Key responsibilities:
- Supporting clients API integrations
- Representing our product, explaining features and providing 360 tech support during integration period
- L2 Support of our existing clients – bugs investigations (using logs and testing tools)
- Helping clients with payment routings and settings
- Testing and acceptance of new product features, improvements and fixes
- Taking part in business analysis of new features, collecting requirements from clients and collaborating with product, engineering and analytics teams
- Control of different client and internal tasks on whole lifecycle, defining priorities and making sure that they are being solved and delivered.
Requirements:
- Understanding basic principles of Client-Server architecture is obligatory (HTTP, API, JSON, etc.)
- Having experience in technical support, account management or related fields, will be an advantage
- Experience in business/system analysis or software development will be an advantage
- General understanding of payments ecosystem, including merchant requirements, gateways, acquirers, card schemes, payments operations, and reporting portals will be a big advantage
- Previous experience in working with payment aggregators, like Payment.IQ, and payment system providers (setting up specific configurations, conducting analysis and troubleshooting) will be a big advantage
- Familiarity with ELK stack, browser developer tools, Postman will be an advantage
- Ability to collaborate effectively with cross-functional teams, including developers, QA, product managers, Bizdev managers, finance managers, support managers
- Proactive thinking, desire to take part in team and company success and ability to work within specific field independently, taking responsibility for the result
- Proficiency in English at Upper Intermediate level or higher is obligatory
- Ability to take leading role during calls and presentations