SOFTSWISS is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

Responsibilities:

• Build and maintain relationships with high value customers by supporting via VIP-exclusive phone, email and/or chat communications
• Create and keep the VIP clients’ database up to date
• Increase and retain the VIP customer base by identifying and executing new initiatives, promotions and rewards programs
• Learning the needs of clients and developing plans to meet them
• Understand and analyse activities and trend of high value players
• Accurate weekly and monthly reporting
• Handle VIP customer concerns and complaints

Requirements:

• 1 year+  of previous experience in Customer Service within the online iGaming industry – is a must!
• Good English spoken and written
• Proficiency in Microsoft programs (Word, Excel)
• Available to work shifts & weekends
• Strong communication and negotiation skills
• Problem-solving aptitude

We offer:

• Full-time schedule
• Hybrid working
• Compensation structure aimed to motivate and perform at peak level
• No salary limits
• Opportunity to join one of the most rapidly-growing IT spheres
• Comfortable workspace
• Salary officially paid in hard currency negating devaluation risks
• Professional training, English courses