VIP Specialist (B2C)

VIP Specialist (B2C)

Malta/Sliema

Full-time

SOFTSWISS is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

Responsibilities:

  • Build and maintain relationships with high value customers by supporting via VIP-exclusive phone, email and/or chat communications
  • Create and keep the VIP clients’ database up to date
  • Increase and retain the VIP customer base by identifying and executing new initiatives, promotions and rewards programs
  • Learning the needs of clients and developing plans to meet them
  • Understand and analyse activities and trend of high value players
  • Accurate weekly and monthly reporting
  • Handle VIP customer concerns and complaints

Requirements:

  • 1 year+  of previous experience in Customer Service within the online iGaming industry – is a must!
  • Good English spoken and written
  • Proficiency in Microsoft programs (Word, Excel)
  • Available to work shifts & weekends
  • Strong communication and negotiation skills
  • Problem-solving aptitude

We offer:

  • Full-time schedule
  • Hybrid working
  • Compensation structure aimed to motivate and perform at peak level
  • No salary limits
  • Opportunity to join one of the most rapidly-growing IT spheres
  • Comfortable workspace
  • Salary officially paid in hard currency negating devaluation risks
  • Professional training, English courses

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