Account Manager LATAM – Junior

Overview:

SOFTSWISS is hiring an Account Manager (LATAM) to join our dynamic Game Aggregator team. We are seeking a client-focused, results-driven professional who will build strong partnerships with our casino operator clients, drive growth through upselling and cross-selling, and ensure top-tier client satisfaction across the LATAM region.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

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Purpose of the role:

You will be responsible for managing and growing relationships with casino operator clients across the Latin American market, ensuring their success with the SOFTSWISS Game Aggregator. By acting as a trusted partner, you will drive client satisfaction, identify opportunities for growth, and provide insights that help clients optimize their performance while strengthening SOFTSWISS’s market presence in the region.

Key responsibilities:

• Act as the primary point of contact for casino operator clients, building strong and lasting relationships
• Identify upselling and cross-selling opportunities to expand client accounts and drive revenue growth
• Resolve client issues efficiently by coordinating with internal teams and ensuring timely solutions
• Monitor and analyze client account performance, providing actionable insights for optimization
• Stay informed on industry trends and competitor activities to deliver strategic recommendations to clients
• Collaborate with technical teams to support clients with ongoing requirements or challenges

Required Experience:

• 2+ years in account management and/or customer success management
• Proven track record of building and maintaining strong client relationships
• Ability to analyze data and provide actionable insights to improve client performance
• Experience resolving client issues efficiently while maintaining high levels of satisfaction
• Written and spoken English at C1+ level
• Written and spoken Portuguese at C1+ level

Nice to have:

• Written and spoken Spanish
• Experience in the iGaming industry
• Familiarity with LATAM market trends and client expectations

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different