Overview:
SOFTSWISS continues to expand the team and is looking for a Customer Care Specialist in Poznań, Poland. We need a true, experienced, accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.
Key responsibilities:
- Responding to customer queries in a timely and accurate way via emails or chats
- Identifying customer needs and assisting customers with their queries
- Escalate technical issues
- Follow communication procedures, guidelines, and Company policies
- Knowledge of the admin area, the ability to use all the provided tools (training)
- Working from a comfortable office in Poznan, Poland + remotely (hybrid)
- Working on shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)
Requirements:
- Fluency in Russian and English (B2+)
- Computer literacy
- The ability to multitask and work under pressure
- Self-organization
- Responsible attitude
- Positive, can-do attitude, “solution-finder”
- Naturally helpful and service-minded
- Soft skills to be able to deal with challenges professionally
Nice to have:
- Experience in Customer Service will be a plus
- German language