Deputy Head of Casino Platform Business Operations

Overview:

SOFTSWISS is hiring a Deputy Head of Casino Platform Business Operations to support the growth and efficiency of our Casino Platform division. We are seeking a strategic and execution-driven operations leader to drive a scalable operating model, ensure service excellence, and strengthen cross-team collaboration across key product and client initiatives.

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations

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Purpose of the role:

You will be responsible for driving a predictable and scalable operating model for the Casino Platform, ensuring high service quality, regulatory alignment, and smooth delivery of key client and product initiatives across markets.

Key responsibilities:

•  Execute the operational strategy for the Casino Platform in alignment with the product’s and company’s short-term and long-term goals.
• Build a predictable operating model to support the growing client portfolio (Tier-1/Tier-2).
• Ensure a high level of client NPS, SLA stability, and service quality.
• Handle escalations and work with key clients in close collaboration with Commercial and Product leaders.
• Optimize internal processes, including onboarding, releases, and migrations.
• Mitigate operational risks, oversee compliance processes, and ensure alignment with regulatory requirements across markets.
• Work closely with Product, Engineering, Legal, Risk, AML, and Payments teams.
• Participate in planning and prioritizing the product roadmap from an operational and customer experience perspective.
• Lead the launch of new markets, features, and major product initiatives together with product and engineering teams.

Required Experience:

• Experience in iGaming, fintech, platform products, or online solutions is highly desirable.
• 2+ years of experience in a team lead or managerial role.
• Experience working with metrics, SLAs, budgets, analytics, and P&L (as a plus).
• Experience with licensing, regulatory frameworks, and compliance processes.
• Understanding of the technological architecture of platform-based solutions.
• Strong operational and strategic thinking.
• Leadership, communication, and change management capabilities.
• Excellent stakeholder management in a multi-team environment. –
• Ability to implement quality standards and optimize complex processes.
• Fluent Russian is a must-have.Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.