Overview:
SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the Role:
Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.
Key responsibilities:
- Respond to inquiries and requests professionally and efficiently
- Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
- Use internal tools and workflows effectively (training provided)
- Escalate complex or unresolved cases to the appropriate team with detailed documentation
- Maintain high quality and accuracy in all communications and task handling
- Handle a high volume of tasks efficiently while maintaining professionalism
- Work from our office in Tbilisi – mandatory
- Follow a rotating schedule of 20 floating shifts per month, alternating between day (10:00 AM – 7:00 PM) and evening (5:00 PM – 2:00 AM) shifts
Required Experience:
- Confident English (B2+ or higher), especially strong written communication
- Ability to write structured, clear, and professional messages
- Strong sense of responsibility and punctuality, reliable schedule adherence
- Ability to receive and apply feedback; eagerness to learn and grow
- Confident computer user with solid knowledge of basic tools and platforms
- Attention to detail
Nice to have:
- Prior experience in Customer Support
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.