IT Support Engineer

Overview:

FinteqHub continues to expand the team and is looking for IT Support Engineer. We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
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Purpose of the role:

We’re looking for IT Support Engineer to join our Service Desk Team. This is a hands-on role in a dynamic fintech environment, perfect for someone who thrives on ownership, problem-solving, and continual learning – and who shares our values and commitment to operational excellence and information security.

You’ll support user laptops, enforce security policies (MDM, antivirus/EDR, VPN), manage access and onboarding processes, and assist with internal tools like Jira, Confluence, and Slack.

Key Responsibilities:

• Maintain up-to-date technical documentation in the internal Knowledge Base (instructions, user manuals, how-tos).
• Diagnose and resolve hardware and software issues on company devices (primarily laptops and corporate mobile phones).
• Participate in the execution of endpoint hardening policies (encryption, patching, etc.).
• Maintain and enforce security policies for company devices via an MDM solution.
• Solve problems with conditional access via corporate VPN solution.
• Manage Level 1 access provisioning for corporate services (both on-premises and cloud-based).
• Support and maintain user onboarding and offboarding processes.
• Handle basic service requests in Atlassian Cloud products (e.g., Jira, Confluence) and Slack (applications, bots, etc.).
• Participate in R&D and the rollout of new end-user services and technologies.

Required Experience:

• 2+ years of experience supporting macOS systems in a corporate environment.
• Solid working knowledge of macOS and Windows OS.
• Hands-on experience with centralized antivirus/EDR systems.
• Good understanding of security principles for Windows and macOS.
• Familiarity with MDM/EMM solutions (e.g., Jamf, Intune, Kandji).
• Experience working with Atlassian Cloud Products (Jira, Confluence) and Slack.

Nice to have:

• Knowledge of VPN solutions (e.g., WireGuard, OpenVPN, Palo Alto).
• Experience using Okta or other identity management platforms.