Overview:
SOFTSWISS is growing, and we are seeking a skilled Junior Account Manager to join our team.
If you are driven by excellence and share our values, we would love to hear from you.
About Product:
Affilka – Affiliate Management Platform
A software platform to manage, track, and analyse affiliate performance.
Learn More
Key responsibilities:
- Building strong long-term relationships with clients and key people on the clients’ side
- Understanding the specifics of the client’s business, analysis of the client’s requirements
- Assistance in solving technical problems
- Daily consultations on using the product
- Conducting product trainings and demonstrations for clients and their teams
- Creating manuals and documentation on the use of the product for customers
- Interacting with the development team, collection and analysis of clients’ feedback, direct participation in product backlog shaping
Requirements:
- Written and spoken English – B2; Russian – native or close to native
- Strong communication, problem-solving and analytical skills
- Experience as an Account Manager, Support Specialist for at least 1 year
- Ability to work in a fast-paced manner and manage stress
- Self-organization and ability to prioritize tasks
- Ability to work both independently and in a team
Nice to have:
- Negotiation experience
- Experience in the IT field
- Knowledge of Chinese