Overview:
SOFTSWISS continues to expand the team and is looking for a Key Relations Manager.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the Role:
You will play a key role in managing high-value accounts by building strong professional relationships, anticipating needs, and providing tailored solutions. Through proactive coordination, personalized approaches, and strategic planning, you will ensure long-term engagement, satisfaction, and successful outcomes for priority accounts.
Key responsibilities:
- Build and maintain strong working relationships with designated high-priority stakeholders to support long-term engagement
- Handle incoming inquiries promptly and professionally, ensuring smooth and efficient communication (primarily via email)
- Contribute to improving key performance indicators by anticipating needs, offering proactive support, and consistently delivering high-quality service
- Maintain a thorough understanding of ongoing initiatives, activities, and internal processes, while contributing ideas for enhancing engagement strategies
- Monitor activity patterns to ensure timely and well-structured distribution of relevant resources, benefits, and other allocated items
- Conduct regular outreach to designated stakeholders, ensuring a premium level of support and personalized interaction
- Identify and implement effective approaches for managing high-impact cases to maintain stability, engagement, and overall satisfaction
Required Experience:
- At least 1 year of experience in a service-oriented or support-related role
- Fluency in German – C1 or Native level
- English level: Upper-Intermediate or higher
- Strong communication and negotiation skills with high attention to detail
- Ability to work independently and make well-reasoned decisions
- Problem-solving mindset with analytical and creative thinking
- Confidence in working with internal systems (training provided)
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.