Overview:
We are looking for a L1 Support Engineer to strengthen our IT Support team in Warsaw. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.
Purpose of the role:
You will ensure that SOFTSWISS employees can work productively and securely by relying on stable, well-managed IT systems and devices.
Key responsibilities:
- Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures
- Maintain and update the corporate equipment fleet, including assisting in procurement processes
- Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)
- Keep accurate records of issued equipment in 1C
- Prepare and configure equipment for corporate use
- Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
- Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)
- Troubleshoot application and system software issues on user devices
- Conduct primary diagnostics of hardware and software problems
- Install licensed and free software on corporate equipment
- Provide support with printers and printing services
- Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required
- Coordinate with contractors (service centers, cartridge refilling services, etc.)
- Assist in sourcing equipment that complies with corporate standards in local and global markets
- Participate in the testing of new IT services (functional validation, data input)
- Restore operating systems on employee devices after crashes or failures
- Configure access to banks, electronic document signing systems, and state or specialized portals
- Advise on the selection and assembly of custom PC configurations based on business needs.
Required Experience:
- Strong knowledge of MS Windows operating systems
- Understanding of the basic principles of antivirus protection
- Understanding of the fundamental security concepts of MS Windows operating systems
- Minimum 1 year of experience working with Windows systems in a corporate environment
- Russian; English proficiency level B1 or higher.
Nice to have:
- Experience with MS Active Directory
- Experience with Group Policy management
- Knowledge of Apple (macOS) and/or Linux systems
- Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
- Experience working with Jira/Confluence
- Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
- Scripting experience with PowerShell
- Basic administration of Windows Server
- Practical experience in structured cabling (SC) installation
- Skills in IT asset accounting and inventory management.
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.