Overview:
SOFTSWISS is hiring an L1 Support Engineer to join our IT Support Team in Warsaw. In this role, you will provide hands-on technical support for corporate IT systems and employee devices, working across Windows and macOS environments. You’ll contribute directly to smooth day-to-day operations by setting up, maintaining, and troubleshooting equipment and software, while ensuring employees receive timely and effective assistance.
Purpose of the role:
You will ensure that SOFTSWISS employees can work productively and securely by relying on stable, well-managed IT systems and devices.
Key responsibilities:
- Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures.
- Maintain and update the corporate equipment fleet, including assisting in procurement processes.
- Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS).
- Keep accurate records of issued equipment in 1C.
- Prepare and configure equipment for corporate use.
- Create user accounts in corporate systems (AD, Google Workspace, MM, YT) using automated tools/templates.
- Manage and support office access control systems (issuing, replacing, updating, and deactivating cards).
- Troubleshoot application and system software issues on user devices.
- Conduct primary diagnostics of hardware and software problems.
- Install licensed and free software on corporate equipment.
- Provide support with printers and printing services.
- Maintain up-to-date technical documentation in line with IT processes and services.
- Escalate hardware/software issues to service providers when required.
- Coordinate with contractors (service centers, cartridge refilling services, etc.).
- Assist in sourcing equipment that complies with corporate standards in local and global markets.
- Participate in the testing of new IT services (functional validation, data input).
- Restore operating systems on employee devices after crashes or failures.
- Configure access to banks, electronic document signing systems, and state or specialized portals.
- Advise on the selection and assembly of custom PC configurations based on business needs.
Required Experience:
- Minimum 1 year of experience working with Windows systems in a corporate environment.
- Strong knowledge of MS Windows operating systems.
- Understanding of the basic principles of antivirus protection.
- Understanding of the fundamental security concepts of MS Windows operating systems.
- Native Russian; English proficiency level B1 or higher.
Nice to have:
- Experience with MS Active Directory.
- Experience with Group Policy management.
- Knowledge of Apple (macOS) and/or Linux systems.
- Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents).
- Experience working with Jira/Confluence.
- Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents).
- Scripting experience with PowerShell.
- Basic administration of Windows Server.
- Practical experience in structured cabling (SC) installation.
- Skills in IT asset accounting and inventory management.
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.