Overview:
We are looking for a Workplace Engineer L1 to strengthen our IT Support team. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.
Key responsibilities:
User Support & Workplace
- Provide advanced first-line and second-line support for corporate workstations (Windows, macOS)
- Independently troubleshoot and resolve most workplace-related incidents without escalation
- Perform root-cause analysis for recurring workplace issues
- Restore and reimage operating systems after failures or performance degradation
- Install, configure, and maintain corporate software and endpoint security tools
- Support printers, peripherals, and workplace-related services
Access & Identity Management
- Manage user lifecycle processes (joiners, movers, leavers)
- Create and maintain user accounts in AD, Google Workspace, and other corporate systems
- Assign, review, and adjust access rights using predefined roles and policies
- Configure access to banking platforms, electronic document signing systems, and government or specialized portals
- Manage physical access control systems (issuing, replacing, updating, and deactivating access cards)
Equipment & Asset Management
- Own the full lifecycle of corporate equipment (procurement, deployment, reuse, decommissioning)
- Maintain accurate asset and inventory records (1C or equivalent systems)
- Coordinate equipment repair, replacement, and warranty processes
- Advise on workplace hardware standards and custom PC configurations
- Participate in procurement planning and vendor communication
Automation & Standardization
- Improve workplace support processes through standardization and documentation
- Contribute to automation of routine tasks using scripts, templates, or workflows
- Maintain and improve onboarding and offboarding procedures
- Participate in testing and rollout of new workplace tools and services
- Act as a point of knowledge escalation for L1 support engineers
Documentation & Collaboration
- Create and maintain workplace-related SOPs and knowledge base articles
- Document known issues, workarounds, and standard solutions
- Collaborate with L2, Infrastructure, and Security teams
- Coordinate with external vendors and service providers
Required Skills & Experience:
- Strong practical experience with Windows operating systems in a corporate environment
- Good understanding of endpoint security principles (antivirus, encryption, access control)
- Hands-on experience supporting macOS at workplace level
- Experience working with Active Directory (user and group management)
- Understanding of Group Policy basics
- Ability to work independently and take ownership of tasks
- English proficiency level B1 or higher
Nice to have:
- Basic Windows Server administration experience
- PowerShell or other scripting experience for automation
- Familiarity with MDM solutions (Intune, Jamf, or equivalents)
- Experience working with Jira and Confluence
- Basic networking knowledge (Wi-Fi, switches, VLANs)
- Familiarity with virtualization platforms (VMware, Hyper-V)
What We Offer:
- Clear role positioning between L1 and L2 support
- High level of autonomy in workplace-related decisions
- Opportunity to grow into L2, Infrastructure, or Security roles
- Structured onboarding and access to internal documentation
- Participation in improving IT processes, not only ticket handling
- Transparent escalation paths and collaborative team environment
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.