Overview:
SOFTSWISS continues to expand the team and is looking for an experienced L2 Support Engineer.
We need an accomplished professional who shares our culture and values.
About Product:
The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.
Purpose of the role:
The purpose of this role is to ensure the product meets business objectives and client needs through strong technical expertise, proactive problem-solving, and cross-team collaboration.
The role is responsible for maintaining product quality and reliability by investigating and resolving technical issues, supporting product enhancements, and providing tailored technical guidance to clients.
Key responsibilities:
- Tech support: Second line investigation of issues, testing, reproducing, searching documentation and describing technical tasks for development
- Product Customisation: Help merchants tailor our solutions to their specific needs, setup required routings strategies, gather analytics, provide experienced advices
- Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams
- Project Coordination: Manage task lifecycles, prioritise objectives, and ensure timely, high-quality deliveries
Required Experience:
- English Proficiency – Upper Intermediate or higher
- Presentation skills – Confident leading calls, demonstrations, and presentations
- Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc
- Proficient with Postman including scripts, tests, and so on (or analogs)
- Advanced usage of AI tools. • Proactive mindset with a commitment to delivering results
Nice to have:
- Russian Proficiency – Upper Intermediate or higher
- Hands-on experience with payment systems providers (cascading, 3DS, etc)
- Prior experience in technical support
- Coding knowledge – ability to build a simple HTTP client (any language), create an API signature script
- Familiarity with ELK stack or similar logging/monitoring tools