Overview:
SOFTSWISS continues to expand the team and is looking for an experienced Middle Payment Account Manager to join our Payments Team. We need an accomplished professional who shares our culture and values.
Purpose of the role:
You will be responsible for building and maintaining strong stakeholder relationships while driving operational excellence and identifying growth opportunities. This includes understanding business needs and processes, monitoring key performance metrics, developing strategic plans, and ensuring effective cross-functional collaboration to deliver high-quality solutions and continuous improvement.
Key responsibilities:
- Develop and maintain strong, long-term relationships with clients and key individuals on the client’s side
- Understand client business specifics and how it operates
- Monitor and forecast key metrics related to payment operations
- Create a development plan and strategy for clients
- Collaborate with both the team and key personnel from the client’s side to identify potential issues and propose effective solutions
- Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
- Effectively communicate client requirements to other teams
- Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness
Required Experience:
- Prior experience of at least 2 years in establishing and managing client relationships
- Strong communication, negotiation, and analytical skills
- Excellent knowledge of Russian; Proficiency in business English at an advanced level (B2)
- Thorough knowledge of the IT industry and its major processes
- Time management skills
- Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices
Nice to have:
- Experience in Fintech, Payments, or PSP (Payment Service Provider)
- Account management experience
- Familiarity with the Gambling or iGaming industry
- Basic knowledge of Devcode and understanding of platform functionality
Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.
Main Advantages
- Private insurance (depending on contract type)
- Paid gym membership
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- +1 day off per calendar year
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
