Overview:
SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll play a key role in processing customer requests, resolving issues, and collaborating with multiple teams.
Key responsibilities:
- Process requests from customers and payment systems via the Jira helpdesk system and email.
- Maintain the efficiency and stability of payment systems.
- Interact with payment systems.
- Analyze and identify patterns in payment-related issues and prepare corresponding reports.
- Interact with related departments (2nd Line Support, Finance, Account Managers, B2C, etc.).
- Work according to a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).
Required Experience:
- Higher or incomplete higher education (preferably from a technical university).
- English and Russian at Upper-Intermediate level or higher.
- Experience working with payment systems preferred.
- Experience in support using helpdesk systems desirable.
- Experience in technical support (1st or 2nd line) will be an advantage.
- Knowledge of the basics of web architecture will be a plus.
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.