Overview:
SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 5/2, 6 PM to 3 AM and 10 AM to 7 PM (GMT+3)
Requirements:
- Higher or incomplete higher education / technical education is an advantage
- B2+ level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
Nice to have:
- Technical support experience (the second line)