Support Manager – Junior

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Support Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

Game Aggregator:

The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Purpose of the role:

You will be responsible for ensuring smooth and effective support operations for our B2B gaming partners, acting as a key point of contact and facilitating collaboration across internal teams.

Key responsibilities:

• Respond to requests from B2B gaming providers and provide timely status updates within established SLA’s
• Track issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
• Manages and coordinates urgent and complicated support issues
• Cooperating with various IT support teams inside the company on user-related queries

Required Experience:

• Previous experience in a Customer Service environment
• English level: Upper-Intermediate (B2) or higher
• Strong communication skills and the ability to work effectively as a team player
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Self-motivated, results-driven, and well-organized

Nice to have:

• Understanding of Online Gambling
• Experience with Jira
• Proficiency in Excel
• Knowledge of Russian