Overview:
SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Respond to customer requests and provide timely status updates within established SLA’s.
- Track customer issues using a ticketing system to ensure quick resolution, proper follow-up, and documentation.
- Manage and coordinate urgent and complicated support issues.
- Cooperate with various IT support teams inside the company on user-related queries
Requirements:
- Good knowledge of English and Russian (B2 level or higher).
- Experience in a Customer Service
- Strong communication skills and ability to work effectively as a team player.
- Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
- Self-motivated, results-driven, and organized.
Nice to have:
- Understanding of online gambling industry.
- Experience with Jira
- Experience with Excel
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.