Overview:
SOFTSWISS continues to expand the team and is looking for a Middle Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Jackpot Aggregator
Multi-purpose iGaming solution that introduces the Jackpot-as-a-service business tool and integrates with any gaming project
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Purpose of the role:
The Technical Account Manager (TAM) serves as the bridge between clients and our technical team. TAMs are responsible for guiding new clients through successful integrations, supporting existing partners, and ensuring a high level of service quality.
Key responsibilities:
- Manage the technical integration process for new clients, from planning to launch.
- Configure and support products for existing clients.
- Diagnose and resolve technical requests within the TAM’s area of responsibility.
- Collaborate closely with internal teams (integration, support, development, infrastructure).
- Participate in the preparation of documentation and training materials for clients.
- Document processes and contribute to their continuous improvement.
Requirements:
- Experience in a similar role (TAM, Account Manager, Technical Support, Integration Specialist), preferably in B2B SaaS or iGaming.
- Understanding of APIs, logs, integrations, and basic web technologies.
- Languages: English and Russian — Upper-Intermediate (B2+) or higher.
- Strong communication and information structuring skills. Experience with Jira, Confluence, Postman, or similar tools.
- Nice to have: Experience with integrations in iGaming or related fields. Basic SQL knowledge.
- Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA/GitLab.
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events