Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
Key responsibilities:
- Clients query processing via the helpdesk
- Analysis of clients requirements
- Maintaining technical infrastructure and monitoring problems
- Negotiations over the phone, messengers, e-mail as well as face to face
- Communicating client’s requirements to the development team
- Delivery of the full-featured product to the client
- Project planning supervision
- Client satisfaction analysis
Requirements:
- Previous experience as a technical account manager or technical support specialist in an IT company
- Good understanding of API communication, reading log files
- Good command of markup and web languages (HTML, CSS), web performance, search engine optimization principles
- Solid computer, analytical, organizational skills
- Proficient command of English and Russian close to a native level
- Ability to work both independently and in a team
- Planning and management skills
- Willingness to grow professionally