Overview:
SOFTSWISS continues to expand the team and is looking for the Technical Operations Manager.
We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Handling technical operations requests from first line support about transactions issues and Payment Methods work
- Roll out a customization of new Clients
- Customization Payment Methods on the Client’s web-site
- Technical troubleshooting about transactions and Payment Methods
- Maintaining the efficiency of payment systems
- Interaction with payment systems
- Analysis and identification of patterns in problems with payments with subsequent reporting
- Interaction with related departments (2nd line, Finance, Account managers, B2C…)
Requirements:
- Experience in Fintech, Payments industry as an Operations Manager, B2B technical support (2nd line)
- Clear understanding how is the Payment System works
- Knowledge of the basics of WEB architecture
- Higher or incomplete higher education, preference for graduates of technical universities
- Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2)
- Knowledge of the basics in programming (data types/basic operators/functions)
Nice to have:
- Experience with JIRA, Jenkins, Gitlab
- Experience with monitoring systems (ELK)
- Understanding of information and application security, SSH, access credentials