Searching for an entry-level IT job in an IT company is like setting out on a road trip with just a rough map. You know your destination; you have the drive to get there, but the exact path isn’t fully clear. There might be detours, unexpected turns, and moments where you must stop and ask for directions. But with curiosity, a bit of guidance, and persistence, you can navigate the journey and reach your goal, even if it is your first time travelling this route. Just like every road trip is an adventure, your job search is an opportunity to explore, learn, and grow.
In this month’s ‘Talent Insights’ column, Nastassia Ramaniuk, Senior Talent Acquisition Partner, shares valuable insights on breaking into entry-level positions within the IT industry. Even if your experience is limited, she provides actionable examples and tips for landing a role in an IT company. From highlighting transferable skills to making the most of your potential, she guides you on turning your ambition into a successful career start.
Why Do Companies Hire Entry-Level Employees in an IT Company?
In 2025, breaking into the IT industry – or even more so, the competitive iGaming sector – can seem like an uphill battle. The competition is fierce, and the bar for candidates continues to rise. Despite rapid growth and a constant push for higher-quality products, many leading tech companies remain committed to hiring entry-level employees in customer service, support, and other business areas.
“The numbers speak for themselves: as of July 2024, SOFTSWISS has hired over 120 new employees in entry-level positions. That is 41.7% of new hires starting at the ground level: customer support specialists, setup managers, reactivation agents, promo manager assistants, game release managers, account manager assistants, partnership reconciliation managers,” says Nastassia Ramaniuk.
However, that does not necessarily mean that new hires lack professional experience. They might bring a wealth of expertise from other industries, whether closely related to IT or entirely different. These diverse backgrounds can offer fresh perspectives and innovative approaches, enriching the team’s overall skill set and unexpectedly contributing to the company’s success.
Advantages of Hiring Entry-Level Employees
- Custom Training: Companies can mould inexperienced employees to fit specific needs and processes without the huge baggage of prior habits.
- Fresh Perspectives: Newcomers offer innovative ideas and solutions free from industry biases.
- High Engagement: Investing in beginners often leads to loyal, motivated employees who work hard and stay long-term.
- Eagerness to Learn: Entry-level employees are typically more open to learning and adapting to company culture.
- Retention Potential: Structured career paths and development opportunities can lead to lower turnover rates.
Disadvantages of Hiring Entry-Level Employees
- Training Costs: Training and developing inexperienced employees requires significant time and resources.
- Workplace Adjustment: New employees may need guidance on workplace behaviour and teamwork.
- High Turnover Risk: Entry-level employees are more likely to change jobs frequently while exploring career options.
- Increased Supervision: Inexperienced employees require more oversight, which can strain management resources.
Essential Factors When Selecting Entry-Level Candidates
When hiring junior candidates, companies often focus on specific qualities that indicate potential for growth and adaptability. Here are the primary factors that recruiters consider:
- Soft Skills: Communication, teamwork, problem-solving abilities, flexibility, and adaptability are crucial. Companies value candidates who can thrive in fast-paced environments, handle stress, and possess strong analytical skills.
- Cultural Fit: Alignment with the company’s values and culture is essential. Candidates should demonstrate a commitment to the company’s mission and be able to integrate smoothly into the existing team dynamic.
- Goal Orientation: While ambition is important, it should be balanced. Companies look for candidates who are eager to grow but understand the importance of mastering their current role before seeking advancement.
- Proactivity: Employers favour candidates who take the initiative, continuously seek to improve their skills, and contribute fresh ideas to the team.
- Professional CV: A well-organised, clear, and accurate resume is vital. It should present information in chronological order, with no gaps, and be easily read.
- Interest in the Company: Candidates who have researched the company, understand its values, and can ask insightful questions during the interview stand out. This demonstrates genuine interest and a proactive attitude.
- Willingness to Learn: A strong desire to acquire new skills and knowledge is highly valued, especially in dynamic industries like IT.
The Importance of Networking for Newcomers
Networking is a powerful tool for those just starting in an IT company. Engaging with experienced professionals in the field offers valuable insights, practical advice, and exposure to the industry’s culture and trends. Networking allows newcomers to immerse themselves in the IT environment, stay updated on the latest technologies, and build connections that could lead to future opportunities.
Participating in networking events can also provide access to various resources, such as educational materials, articles, courses, and tools. Additionally, these events often feature talks from mentors and industry leaders who share their experiences and offer guidance to those beginning their careers.
Where to Find Professional Communities for IT Beginners?
- LinkedIn: A premier platform for staying informed about the IT industry. Companies and professionals share valuable insights, announce industry changes, and promote upcoming events here. Inspirational companies and individuals can provide continuous learning opportunities. LinkedIn also offers LinkedIn Learning, with courses ranging from soft skills to technical expertise.
- Meetup.com: This platform helps users discover local groups and events focused on IT interests, providing opportunities for in-person networking.
- Coworking Spaces: Many coworking spaces host events and meetups specifically for IT professionals, creating an environment ripe for networking.
- Conferences: Events like Talent Days are great for students and beginners to connect with potential employers and gain insights into the industry.
- Telegram and Facebook: Numerous channels and groups are dedicated to programming, technology, and general IT discussions. These platforms offer guides, news, and open forums for asking questions and exchanging knowledge.
- Educational Platforms: Websites like Coursera, Udemy, and edX offer a range of courses that can help newcomers develop both soft and technical skills, further enhancing their qualifications and networking potential.
Engaging with these communities helps build knowledge and creates a network of contacts that can be invaluable as you advance in your IT career.
Success Stories: From Entry-Level Roles to Thriving Careers
The workplace is where every employee hones their skills and knowledge. Do not be afraid to start from scratch – getting your foot in the door is crucial, and you never know what opportunities will unfold.
Nastassia Ramaniuk shares her experience: “In the past three years, I have worked with candidates from various backgrounds. I have hired around 400 employees, over half starting in entry-level business positions that did not require relevant experience”.
What have those who started as entry-level specialists achieved? Many have advanced to roles like technical account manager, business account manager, content manager, and more. Notably, several employees in leadership positions began their careers at SOFTSWISS in entry-level roles.
Your future could start with a straightforward action – submitting your resume and exploring what SOFTSWISS offers. The journey may begin with a single step, but it could lead to a career full of growth, challenges, and success.