System Analyst – Senior

Overview:

SOFTSWISS is hiring a Senior System Analyst to join the FinteqHub team. We are looking for an experienced professional who will strengthen our analytical processes, support complex integrations, and contribute to the development of a scalable and reliable payment platform.

About Product:

Finteqhub

A PCI DSS-certified payment gateway that connects online businesses to multiple payment providers through a single integration. It offers smart routing to improve payment success rates, provides an analytics dashboard, and supports chargeback and refund management.

Learn more

Purpose of the role:

You will be responsible for defining system requirements, designing integration approaches, and ensuring clear, structured technical documentation. Working closely with engineering, product, and operational teams, you will translate business needs into actionable solutions and help drive the evolution of our payment gateway.

Key responsibilities:

• Dive deep into various payment systems like PayPal, Stripe, and others to understand their APIs and workflows.
• Prepare comprehensive technical specifications for payment integrations based on established templates and agreements.
• Work closely with the development team (software engineers, QAs, architect, product manager) and internal stakeholders (PSP operations and treasury teams) to develop requirements for new features that will give the payment gateway a competitive edge.
• Apply your expertise to define effective approaches to solving complex business problems (such as ensuring payment security and increasing successful transactions), as well as translating requirements into actionable solutions aligned with technical capabilities and constraints.
• Participate in peer reviews to improve the quality and accuracy of specifications.
• Regularly update and refine documentation to ensure clarity and accessibility for all stakeholders.

Required Experience:

• 2+ years of experience as a System Analyst; understanding of payment systems and banking processes (for Senior — from 3+ years).
• Hands-on experience in describing API integrations.
• A strong background in modelling using BPMN and UML (Class Diagram, State Machine Diagram, Use Case Diagram, Sequence Diagram).
• Solid understanding of RESTful principles and API design best practices.
• Understanding of microservices architecture and transaction coordination patterns.
• Experience in designing logical database models.
• Strong problem-solving and critical-thinking skills to approach complex problems with ease.
• Excellent communication and presentation skills to effectively communicate ideas to both technical and non-technical audiences.
• Ability to work independently and take ownership of tasks to drive the project and team forward.
• At least Intermediate level of English, allowing you to write documentation proficiently.

Nice to have:

• Knowledge of regulatory requirements related to payments, such as PCI DSS, KYC, GDPR, and AML. Experience in the fintech domain.
• Experience in Domain-driven Design methodology.
• Proficiency in Postman, DevTools, and JSON editors.

Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.