Overview:
SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values
About Product:
SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online
Purpose of the role:
- You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
- Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.
Key responsibilities:
- Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.
- Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.
- Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
- Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.
- Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events.
- Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.
- Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.
Requirements:
- Fluent in English (B2+) and Russian (B2), written and spoken
- Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
- Proven experience managing multiple B2B clients or operators
- Solid knowledge of sportsbook operations, betting markets, and industry trends
- Strong communication, negotiation, and relationship-building skills
- Experience with CRM systems, analytics tools, and KPI-based decision-making
Nice to have:
- Experience with upselling and revenue growth strategies
- A data-driven mindset with the ability to analyse operator performance and take proactive action
- Familiarity with internal workflows across TAMs, product, and sales teams