Overview:
SOFTSWISS continues to expand the team and is looking for a Business Analyst. We need a true, experienced and accomplished professional who shares our culture and values.
About Product:
Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
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Key responsibilities:
- Defining business requirements – gathering, analyzing, and formalizing requirements from internal and external stakeholders to enhance payment solutions.
- Developing and maintaining documentation – managing and updating business and system requirements, user stories, use cases, API specifications, and other product artifacts.
- Analyzing payment processes – studying and modeling current processes, identifying bottlenecks, and proposing optimizations.
- Managing changes – processing, prioritizing, and integrating operational changes into the product backlog.
- Interacting with stakeholders – communicating with merchants, product, engineering, and UX teams to gather feedback and align requirements.
- Defining acceptance criteria – establishing clear acceptance criteria for new features, participating in testing and solution validation.
- Data and metrics analysis – monitoring key payment system metrics (conversion rate, declined transactions, processing time), identifying trends, and suggesting improvements.
- Working with API integrations – defining API requirements, testing integrations, and ensuring compatibility with other services.
- Competitive analysis – researching the market, studying best practices, and analyzing competitor offerings in payment solutions.
- Participating in UX research – testing user scenarios, analyzing interface usability, and enhancing customer experience.
- Hypothesis testing and A/B experiments – setting up experiments, validating hypotheses, and analyzing their impact on product and business metrics.
Requirements:
- 2+ years of experience as a Business Analyst, Product Analyst, or a related role in Agile teams.
- Deep understanding of payment systems, acquiring, PSPs (payment service providers), and payment orchestration.
- Experience with Jira, Confluence, and other requirement management tools.
- Knowledge of Agile methodologies (Scrum, Kanban) and SDLC fundamentals.
- Strong skills in documenting requirements: business and functional specifications, user stories, flowcharts.
- Ability to analyze data, extract insights, and provide data-driven recommendations.
- Experience working with APIs, understanding of REST, SOAP, and key integration principles.
- Excellent communication skills and ability to work in cross-functional teams.
- Experience with UX research and usability testing.
- English proficiency at B2+ level for communication with international partners.
- Russian – native-level proficiency.
Nice to have:
- Experience in FinTech, e-commerce, or other high-load B2B services.
- Knowledge of SQL, BI tools (Tableau, Power BI, Amplitude).
- Experience with A/B testing and customer behavior analysis.
- Understanding of CI/CD, DevOps principles, and collaboration between analysts and engineering teams.
- Familiarity with regulatory standards (PCI DSS, PSD2, KYC/AML).