Overview:
SOFTSWISS is hiring a Customer Service Specialist to join our Account management Department.
You’ll work on Game Aggregator product, contributing to our continued growth and innovation.
About Product:
The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.
Purpose of the Role:
You will act as a bridge between clients and internal teams, ensuring timely implementation of updates and changes.
Key responsibilities:
- Processing requests to enable new providers and currencies for the casino
- Checking new providers and currencies functionality at the casino
- Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list
- Technical configuration of new projects
- Preparing invoices and different reports to clients
- Interaction with other Game Aggregator teams and clients
- Mailing to clients with important changes and monitoring the implementation of these changes
Required Experience:
- Written and spoken English B1-B2
- Russian language at least B2
- Self-organization, multitasking, attentiveness
- Ability to prioritize tasks
- Ability to search independently, analyze and systematize information
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.