Overview:
As a Customer Success Manager at SOFTSWISS, you will act as the primary contact between Managed services and its clients. Your role is crucial in ensuring client satisfaction, fostering client relationships, and driving client success.
About Product:
SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.
Key responsibilities:
Client Communication: Serve as the main point of contact for MS clients. Manage all communications, ensuring clients feel heard, understood, and valued. This includes handling inquiries, resolving issues, and providing regular updates on service enhancements.
Feedback Collection and Analysis:
- Actively gather, analyze, and report on client feedback to ensure services meet or exceed expectations.
- Use feedback to identify areas for improvement in our service offerings and operational processes.
Sales Support and Presentations: Engage with potential customers to introduce SOFTSWISS Managed Services. This involves:
- Conducting informative and persuasive sales calls and presentations.
- Demonstrating deep knowledge of the services, including their benefits, features, and integration capabilities.
Service Expertise:
- Maintain an expert-level understanding of full range of Managed Services, including updates, new features, and strategic directions.
- Stay informed about industry trends, competitor activities, and regulatory changes affecting iGaming.
Client Database Management: Oversee the client database to ensure accuracy of client information and service agreements.
Requirements:
- Be eligible for the transfer according to internal transfer policy;
- English proficiency at B2 level or higher (both written and verbal);
- Experience in sales is a plus;
- Excellent communication and interpersonal skills, with a client-focused mindset;
- Strong problem-solving abilities and analytical thinking;
- Ability to work independently and thrive in a collaborative team environment;
- Proficiency in client-facing presentations and sales communication;
- Ability to analyze feedback and provide actionable insights for service improvement;