Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Customer Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Respond to live chats and email inquiries professionally and efficiently
- Assist customers with account verification and document processing
- Provide comprehensive advice and guidance to resolve customer concerns
- Use internal tools and workflows effectively (training provided)
- Escalate complex or unresolved issues to the appropriate team with detailed documentation
- Ensure a high level of customer satisfaction through quality and accurate communication
- Maintain speed, accuracy, and professionalism while handling a high volume of conversations
- Work from a comfortable office in Tbilisi – is a must
- Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)
Requirements:
- English proficiency (B2 level or higher)
- Strong soft skills – patience, empathy, and problem-solving ability
- Excellent typing speed and ability to work efficiently with multiple software tools
- A team player with a strong sense of accountability
- A customer satisfaction-oriented mindset
Nice to have:
- Prior experience in customer support
- Familiarity with the iGaming industry