L3 Support Engineer – Senior

Overview:

SOFTSWISS is hiring L3 Support Engineer to join our IT Support Department.
We need a true, experienced, and accomplished professional who shares our culture and values.

Purpose of the role:

You will be able to work with cutting-edge technologies in servers, networks, and cloud platforms, building robust and scalable solutions for our global business needs.

Key responsibilities:

• Maintenance and development of hybrid server infrastructure.
• Maintenance of active network equipment (including cloud-based communication channels), office network development.
• Diagnostics and solution of hardware and software problems of office infrastructure, including cloud-based.
• RnD and implementation of new services.
• Maintenance of technical documentation in the Knowledge Base.
• Creation, configuration and implementation of different kind of automations.

Also, you will be able:

• Participation in accounting and inventory of equipment (in terms of infrastructure).
• Diagnosis and solution of hardware and software problems of company employees.

Required Experience:

1. At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote , of which at least 2 years with specialised systems (Windows Server, Linux server, VMware, etc.).
2. Expert knowledge of modern operating systems MS Windows Server. Understanding the security principles of MS Windows operating systems.
3. Expert knowledge of MS Active Directory (backup and recovery, FSMO replication in details, group policies, collisions and debug).
4. Basic Linux experience – system management, reverse proxy management, cert management.
5. Practical experience in implementation and industrial virtualization (VMware, Hyper-V, and/or equivalents). P2V\V2V migration, clustering.
6. Network experience at least at level Mikrotik MTCRE\Cisco CCNP:
   • Firewall deep understanding (chains, mangle)
   • VPN technology (Site-to-Site solutions, wireguard, L2 VPN)
   • WiFi solutions (Ubiquiti, UNMS)
7. Experience with Cloud Services (Azure\Google\Hetzner).
8. SSO Experience (Entra ID\GW\OKTA, OIDC\SAML\SCIM).
9. Scripting languages (python\powershell\bash) – daily routine automation, work with API of different services.
10. Docker management and understanding containerisation.
11. Experience with CI/CD pipelines (Gitlab CI, Github Actions, etc). Understanding how to work with GIT.
12. English B1+ (be able to participate in meetings with vendors tech support and sale\presale managers).
13. Russian B2+.

Nice to have:

• Experience in on-premise-cloud and vice versa migration.
• Experience with MDM systems (Intune, Kandji, ABM, etc.)
• Experience with Windows 365 and macOS
• Experience with Jira/Confluence would be a plus.
• Knowledge of infrastructure-as-code practices and tools (e.g., Ansible, Kubernetes)

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.