Overview:
SOFTSWISS continues to expand the team and is looking for an Account Manager for Latin American market. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
- Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
- Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
- Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
- Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
- Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements
Requirements:
- Written and spoken English C1+
- Written and spoken Portuguese C1+
- Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
- Ability to analyze data and provide actionable insights to improve client performance
- Ability to resolve client issues efficiently and maintain high levels of client satisfaction
Nice to have:
- Written and spoken Spanish