Overview:
SOFTSWISS continues to expand the team and is looking for a People Operations Specialist.
Purpose of the role:
In this role you will create a stable, understandable and accessible service for employees and managers on all issues related to HR cycles. Stability, convenience and support are the main priorities.
Responsibilities:
- Processing employee requests:
– Responses to standard and non-standard requests (Slack, Jira, etc.)
– Support of employees on vacations, transfers, certificates, statuses, access rights - Participation in the support of onboarding and exit processes:
– Informing employees, monitoring operationally important steps (bank details, documents, signatures), interaction with HRBP - Maintaining a knowledge base:
– Preparation and updating of instructions, templates, information guides for employees and managers - Case monitoring and escalation:
– Tracking deadlines, sending non-standard requests to the right teams
– Working with feedback, clarifying details with employees - Support for HRBP and HRSS initiatives:
– Assistance in launching surveys, monitoring changes and disseminating information
– Coordination with HRSS on documents and data
Requirements:
- 1+ year of experience in HR administration/ Customer support/ Customer service
- Knowledge of employee lifecycle processes and understanding of HR practices
- Literacy, attentiveness, friendliness
- The ability to explain complex things in simple language
- Ability to work with Jira, Slack, Google Docs (or willingness to learn quickly)
- Proactivity, accuracy and result orientation
- High learning ability and focus on Digital-first
- English language B2-C1
- Russian language C1
Nice to have:
- Experience working in international teams
- Knowledge base management skills (for example, Confluence)
- Customer service experience (especially in a digital environment)
- Understanding of automation logic and willingness to work with AI tools
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.