Overview:
SOFTSWISS continues to expand the team and is looking for a Senior Atlassian Support Engineer. We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
Administration and Maintenance:
- Administer and manage all Atlassian products across the company (Jira, Confluence, Opsgenie), ensuring scalability, reliability, and security.
- Evaluate, test, and implement new versions, add-ons, and plugins for these tools.
- Continuously monitor system health and performance metrics, diagnosing and resolving application bugs, addressing performance degradation, and conducting advanced troubleshooting to ensure stability and efficiency.
Customization and Automation:
- Create and manage complex Jira workflows, screen, field, permission, and notification schemes.
- Automate processes using advanced Groovy scripting, REST API, and tools like ScriptRunner, Automation for Jira, and BigPicture.
- Develop and implement integrations with third-party systems, including HR platforms, messaging tools (e.g., Slack, Microsoft Teams), and development systems such as GitLab, Bitbucket, and other DevOps tools.
Plugin Expertise:
- Configure and maintain essential Jira plugins, including EazyBI, Email This Issue, Jira Workflow Toolbox, Tempo Timesheets, Jira Misc Workflow Extensions, and Extension for Jira Service Desk.
- Evaluate and recommend new plugins to meet evolving business needs.
- Optimize plugin usage to enhance workflows, reporting, and automation capabilities.
Support and Troubleshooting:
- Provide advanced support and troubleshoot complex issues related to Atlassian products (Jira, Confluence, Opsgenie) and integrated plugins (e.g., EazyBI, Tempo Timesheets).
- Lead incident resolution and root cause analysis for critical system outages.
- Partner with cross-functional teams to design and implement solutions aligned with industry best practices.
Strategic Projects:
- Collaborate with IT and business teams to align Atlassian tools with organizational goals and compliance standards.
- Establish best practices for governance, user management, and tool optimization in enterprise environments.
Requirements:
Experience:
- At least 4+ years of hands-on experience with Jira Software, Jira Service Management, Confluence, and Opsgenie (Data Center or Server).
- Proven experience administering Atlassian products in large-scale enterprise environments with 1000+ users.
- Expertise in managing and optimizing complex Jira workflows, permission schemes, and reporting tools.
Technical Skills:
- Advanced proficiency in Groovy scripting, REST API, and custom automation for enterprise-scale solutions.
- Strong experience with 3rd-party add-ons: ScriptRunner, EazyBI, BigPicture, and Automation for Jira.
- Experience with Insight Asset Management and advanced reporting using SQL and JQL.
- Basic understanding of Linux and SQL for system configuration and troubleshooting.
- Familiarity with integration of identity systems (Active Directory, LDAP, or Azure AD).
- English – B1 level or higher.
- Russian – native-level proficiency.
Soft Skills:
- Strong problem-solving skills with a proactive approach to addressing complex technical challenges.
- Excellent communication and collaboration skills, with the ability to work effectively across teams.
- Strategic mindset, capable of aligning technical solutions with business goals.
Nice to have:
- Experience with migrating Atlassian environments (e.g., Server to Cloud).
- Familiarity with CI/CD tools such as Jenkins, GitLab, or Bamboo. Atlassian certification: ACP-100.
- Knowledge of compliance standards (e.g., GDPR, SOC2) and their application in Atlassian environments.