Overview:
SOFTSWISS continues to expand the team and is looking for a Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.
Key responsibilities:
- Responding to customer queries in a timely and accurate way via Jira system, emails, or chats
- Identifying customer needs and assisting customers with their queries
- Escalate technical issues, interact with associated departments via Jira helpdesk system
- Follow communication procedures, guidelines, and Company policies
- Knowledge of the admin area, the ability to use all the provided tools (training)
Experience needed:
- Work experience of 1+ year in IT company
- Fluency in Russian and English (B2+)
- Knowledge of 1C
- Experience with Jira or other helpdesk/ticketing systems
- Computer literacy
- The ability to multitask and work under pressure
- Self-organization
- Responsible attitude
- Positive, can-do attitude, “solution-finder”
- Naturally helpful and service-minded · Soft skills to be able to deal with challenges professionally
Nice to have:
- Understanding of financial or accounting processes will be a strong advantage