Overview:
SOFTSWISS continues to expand the team and is looking for a Country Project Manager Assistant. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Jackpot Aggregator
Multi-purpose iGaming solution that introduces the Jackpot-as-a-service business tool and integrates with any gaming project
Key responsibilities:
- Clients query processing via the helpdesk
- Analysis of clients requirements
- Maintaining technical infrastructure and monitoring problems
- Negotiations over the phone, messengers, e-mail as well as face to face
- Communicating client’s requirements to the development team
- Delivery of the full-featured product to the client
- Project planning supervision
- Client satisfaction analysis
Requirements:
- Previous experience as a technical account manager or technical support specialist in an IT company
- Solid computer, analytical, and organizational skills
- Proficient command of English close to a native level
- Ability to work both independently and in a team
- Planning and management skills
- Willingness to grow professionally
- Good understanding of API communication, and reading log files
- Experience working with GitLab, Postman would be an advantage
- Ability to adapt to changing conditions and requirements