Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Jackpot Aggregator
Multi-purpose iGaming solution that introduces the Jackpot-as-a-service business tool and integrates with any gaming project
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Key responsibilities:
- Clients query processing
- Analysis of clients requirements
- Client Integrations: lead integration processes, present product capabilities, and provide full-cycle support during onboarding
- Maintaining technical infrastructure and monitoring problems
- Negotiations over the phone, messengers, e-mail as well as face to face
- Communicating client’s requirements to the development team
- Delivery of the full-featured product to the client
- Project planning supervision
- Client satisfaction analysis
Requirements:
- Previous experience as a technical account manager or technical support specialist in an IT company
- Solid computer, analytical, and organizational skills
- Proficient command of English close to a native level
- Ability to work both independently and in a team
- Planning and management skills
- Willingness to grow professionally
- Good understanding of API communication, and reading log files
- Working with GitLab, Postman would be an advantage
- Ability to adapt to changing conditions and requirements
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.