Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.
We need a true and accomplished professional who shares our culture and values.
About Product:
Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
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Key responsibilities:
- L2 Support: Diagnose, investigate, and resolve technical issues and requests from B2B clients
- Client Integrations: Lead API integration processes, present product capabilities, and provide end-to-end onboarding support
- Product Setup: Assist clients in configuring and customizing our solutions to fit their specific requirements.
- Feature Analysis: Gather client feedback, contribute to feature scoping, and collaborate with product, engineering, and analytics teams
- Issue Coordination: Manage and prioritize technical tasks, ensuring timely and high-quality delivery across departments
Requirements:
- Previous experience in technical support or a similar client-facing technical role
- Upper-Intermediate or higher proficiency in English (spoken and written)
- Understanding of the payments ecosystem, including gateways, acquirers, card schemes, and merchant needs
- Proficiency with tools like Postman and browser developer tools
Nice to have:
- Solid understanding of HTTP, APIs, REST, SOAP, JSON
- Familiarity with the ELK stack or similar logging/monitoring tools
- Strong presentation skills — confident in leading calls, demos, and client-facing discussions