Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values
About Product:
SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online
Purpose of the role:
- You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
- Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.
Key responsibilities:
- Process and resolve client queries, acting as the first line of technical support
- Analyse client requirements and translate them into actionable tasks for the development team
- Maintain and monitor the technical infrastructure to ensure stability and uptime
- Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
- Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues
Requirements:
- B2 level in English, B2/C1 level in Russian
- Solid understanding of API communication and reading log files
- Good command of HTML, CSS, and knowledge of web performance and SEO principles
- Basic knowledge of Quality Assurance practices and Figma
- Strong analytical, organizational, and communication skills
Nice to have:
- Experience or knowledge of the iGaming/Sportsbook industry
- Confident use of browser DevTools for troubleshooting and diagnostics