Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Technical Support for Existing Projects: Provide technical support for ongoing projects, addressing issues related to frontend, backend, payment methods, and the casino platform
- Bug Resolution: Diagnose and escalate issues related to frontend and backend bugs, ensuring swift resolution to maintain functionality
- Security Management: Reset 2-factor authentication for admin access in the backend to ensure security protocols are maintained
- Operational Tasks: Handle tasks such as the creation and modification of bonuses DSL, project configuration adjustments, and management of server-related issues
- Game and Currency Integration: Connect new currencies and game providers to the platform, ensuring smooth integration and functionality
- Third-party Contractor Support: Resolve issues with third-party contractors when problems arise on our end, ensuring prompt troubleshooting and resolution
- Client and Internal Communication: Provide technical support for both external clients and internal teams, including managing customer inquiries and participating in regular client meetings
- Technical Expertise for New Projects: Verify the readiness of new projects to go live, based on a comprehensive checklist, to ensure smooth launches
Requirements:
- Previous experience as a Technical Account Manager in the iGaming industry
- Good understanding of API communication, reading log files
- Good command of markup and web languages (HTML, CSS), web performance, search engine optimization principles
- Solid computer, analytical, organizational skills
- Ability to work both independently and in a team
- Planning and management skills
- Willingness to grow professionally