Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Account Managers Team Lead. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations.
Learn More
Key responsibilities:
- Team Management:
Monitor and improve team productivity, client satisfaction, and response times
Ensure adherence to service standards and accuracy in issue resolution
- Talent Development:
Conduct regular performance reviews and provide constructive feedback
Create individual development plans for employees based on feedback
Drive employee engagement, growth, and retention
- Escalation & Conflict Resolution:
Resolve critical issues (escalations from TAMs and other teams)
Efficiently manage internal and external conflicts
Reduce the frequency of recurring issues
- Reporting & Analytics:
Deliver clear and timely reports to the Head of Department
Maintain accuracy and completeness in KPI reporting
- Process Improvement:
Continuously optimize processes to enhance efficiency and service quality
Requirements:
- Proven leadership and people management skills, including talent development and performance evaluations
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills with the capacity to manage multiple priorities in a fast-paced environment
- Fluency or proficiency in English, with a minimum level of B2 or higher
- Fluency or proficiency in Russian, with a minimum level of C1 or higher
- Desire and ability to learn new concepts, tools, and methodologies quickly
- Previous work experience in large-scale software development environments
- Familiarity with Application Programming Interfaces (APIs); basic understanding of multi-tenant architecture, knowledge of proxying and related network concepts, GitLab CI/CD pipelines, comprehension of data-driven systems
- Command of markup web languages (HTML, CSS); Basic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles and responsive design practices
- Experience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our mission:
Changing the iGaming industry through technological innovation.