Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Operations Engineer (Ruby on Rails). We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations
L3 team overview
In L3 team we support our product in the most advanced technical way by:
- Resolving, analyzing, and preventing the most difficult issues by improving usability, architecture, and processes
- Providing reliability and improving the performance of Casino Platform product
- Handling structured operational tasks that require clear workflows and attention to detail, contributing to the seamless functioning of our processes
- Automation and simplification of repeating operations
Key responsibilities:
- Provide operational support for the application by:
– setting up integrations, conducting migrations and configuration,
– running of scripts and CI/CD pipelines following guides,
– processing of monitoring anomalies,
– working with app’s configuration files.
- Analyzing of systematic errors and reporting them to L3 Developers
- Help resolve problems and automate routine as L3 Developer
Also, you will be able to:
- Develop your technical expertise and become a L3 Support Developer
- Take an active role in a team dedicated to improving support services, automating workflows, and fostering expertise
Requirements:
- Basic knowledge of:
– Ruby/RoR: understanding of basic syntax and frameworks
– SQL: ability to write and optimize queries
– Linux: familiarity with the command line and basic operation
– Git: basic version control and repository management
– Understanding of modern web-architectures and networking concepts - Ability to communicate clearly and concisely with both technical and non-technical stakeholders, ensuring efficient problem-solving and collaboration
- A passion for learning and staying up-to-date with the latest IT trends
- Readiness to perform structured and process-oriented tasks
- A strong motivation to automate repetitive tasks and address root causes of issues
Nice to have:
- Experience in development or L3 support
- Understanding of CI/CD
- Strong problem-solving skills and an analytical mind
- Willingness to constantly develop and share knowledge with the team
- Experience working with log systems such as ELK, monitoring systems such as Sentry and Datadog, and the ability to read log files or trace errors
- Experience with data streaming systems and message brokers
- English level: Pre-Intermediate and higher