Overview
SOFTSWISS continues to expand the team and is looking for a Technical Writer. We need a true, experienced, and accomplished professional who shares our culture and values.
Key responsibilities:
- Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials
- Create, edit, and maintain technical documentation including but not limited to API documentation, both reference and conceptual parts, description of configuration files, integration guides
- Create release notes
- Work with two scrum teams
- Work closely with writers, developers, product owners, business analysts, QA team, and others
Key tools:
- Confluence
- Jira
- Swagger
- GitLab
- VS Code
- Docusaurus
- Mailchimp
Experience needed:
- Minimum of 3+ years of experience in technical documentation
- Proven experience in writing user guides in explanatory and procedural styles for multiple audiences
- Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar
- Minimum of 1 year of experience in API writing, familiarity with API documentation tools
- Familiarity with OpenAPI standards
- Good knowledge of JSON and YAML
- Good knowledge of markdown or other markup languages
- Experience in writing release notes
- Experience in UX writing
- Proficiency with managing Confluence content
- English and Russian are not lower than C1 level
- Experience in writing and proofreading of content, especially technology-related content
- Excellent communication skills, both written and verbal
- Critical thinking
- Must be a self-motivator who works well independently and in a team environment with little or no direct supervision
- Ability to influence and communicate effectively with both technical and non-technical people
- Ability to create a documentation strategy
- Ability to work within strict deadlines
Nice to have:
- Experience with Git
- Experience with docs-as-code approach
- Experience with Mailchimp or Customer.io
- Expertise in the gambling or fintech domains
- Ability to read and understand any programming language
- Example of user guides you’ve created
- Example of APIs that you’ve created
- Example of release-notes that you’ve created